All orders are dispatched same weekday, if received and paid for by 2pm.
UNITED KINGDOM
STANDARD DELIVERY is charged at £4.99 on orders under £20, and is FREE on orders over £20.
We use Home Delivery Network, Royal Mail 2nd Class or Parcelforce on UK orders and expect customers to receive their orders within 3-5 days.
However, we do ask for your patience if your order is not received in a timely manner as standard delivery is NOT a guaranteed service and we do ask customers to allow up to 14 working days before filing an enquiry. With this in mind, we would ask you to consider upgrading to a guaranteed service if you need your lanterns for a special celebration.
PRIORITY DELIVERY is charged at £7.99 on orders under £20, and £3.99 on orders over £20.
We use Royal Mail Special Delivery or Parcelforce on UK orders and expect customers to receive their orders the next WORKING day if their order is placed before 1pm.
Postage is charged at £9.99 on orders under £50, and is FREE on orders over £50.
We use Royal Mail Airmail or Parcelforce on European orders and expect customers to receive their orders within 2-5 days.
However, we do ask for your patience if your order is not received in a timely manner as standard delivery is NOT a guaranteed service and we do ask customers to allow up to 14 working days before filing an enquiry.
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At this current time we are unable to ship outside of the European Union.
If you are not at home when delivery is attempted, the postman will post a card through notifying you that an attempt has been made and inviting you to collect from your local sorting office. If sent with Parcelforce or Home Delivery Network, please call the number on the card to arrange a redelivery.
Boxes are amply sized and your items are well-protected. In the unlikely even of damage upon delivery, please take photos and email to us so we can initiate a claim with the carrier.

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